shipping & returns
We deliver to most places in the world. Delivery prices are additional to the product’s price and may vary depending on delivery location and/or sort of products, and additional charges may be added to the order for remote or difficult to access locations that require special attention. Flat rate delivery charges are shown on our checkout page; however, we reserve the right to advise you of any additional delivery charges that apply to your specific delivery address.
Some Products are packaged and shipped separately. We cannot guarantee delivery dates and to the extent permitted by law accept no responsibility, apart from advising you of any known delay, for products that are delivered after the estimated delivery date. Average time for delivery is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order can be subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make product delivery as simple as possible.
Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, delivery address etc. please check whether such an option is available in your account. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
If there is any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered we will not make any refunds and will not resend the product.
If carrier tracking indicates that a product was lost in transit a claim must be submitted no later than 14 days after the estimated delivery date.
Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date.
If you notice an issue on the products or anything else on the order, please submit a problem report by contacting us via firstname.lastname@example.org
The return address is set by default to our fulfillment facility. When we receive a returned shipment, an email notification will be sent to you. Most of unclaimed returns get donated to charity after 14 days.
- Wrong Address – if you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
- Unclaimed – shipments that go unclaimed are returned to our fulfillment facility and you will be liable for the cost of a reshipment.
- Returned by Customer – we strongly advise you to contact us via email@example.com before returning any of our products. We recommend you to thoroughly read size guidelines available on product pages before finalizing an order. Most of our apparel is printed on demand by third-party companies so we usually do not refund orders for buyer’s remorse and size exchanges are offered at an additional cost.
Unfortunately we cannot accept returns on sale or discounted items and orders.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore some of our production partners (third-party companies) reserve rights to refuse returns at their sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
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